The Basics Policies
PUNCTUALITY POLICY: I strive to always be on time for my guests. If I am running significantly behind, I will make every effort to contact you prior to your appointment time. The only way I can ensure my punctuality is if each guest arrives on time for their appointment. If you are more than 10 minutes late I may not be able to perform your service or may alter services so that it doesn’t effect the rest of my scheduled appointments.
SERVICE RE-DO & RETAIL RETURN POLICY: I pride myself on doing a thorough consultation prior to each service to ensure 100% happiness. I realize that sometimes once you get home you may find something you would like to adjust. I am happy to make those adjustments within one week of receiving the service. I cannot provide refunds on services. Should you make a retail purchase that you are unsatisfied with, I will accept product retail exchanges at full credit for 30 days from your initial purchase. Returns are not accepted on empty or almost empty product. Tools can be returned within one week of purchase.
HEALTH POLICY: If you have a fever or are experiencing any symptoms, have been sick, or have been exposed to someone who has been sick, contact me as soon as possible, so we can reschedule your appointment at least 14 days in the future. This policy is crucial for the health of all of us and my business to continue to move forward.
Please tell me about the last 2 years of your hair history.
When was your last chemical service?
How happy are you with your current look? Hair Goals What are you open to changing about your hair? What results would you like to see from your upcoming appointment? (color, texture, length, etc.) How often do you plan on visiting the salon to maintain your hair?
Are you interested in additonal services?
Protection Safety is always first! The following questions help me provide a safe, comfortable environment for you during your appointment. Do you have any allergies to essential oils, fruit, nuts or vegetables? Please list. Do you have any known allergies or sensitivities to hair color? Do you have a water softening/filtration system? Is your home on a well-water system? Do you swim? If yes, in what kind of water (salt, chlorinated, mineral or saline)? Do you have any current thyroid/hormone concerns? Are you currently pregnant? Do you have any head or neck injuries? Do you have a tender scalp? Submit